WEBSITE PRIVACY POLICY
This Privacy Policy is pertinent to all personal information collected by Aces High Plumbing Pty Ltd through the website aceshighplumbing.com.au.
1. Definition of “Personal Information”
(a) In accordance with the Privacy Act 1988 (Cth), “personal information” is defined as data or opinions related to an identifiable individual, or one who can be identified:
(i) irrespective of the truthfulness of the information or opinion; and
(ii) regardless of whether the data or opinion is documented in a physical format.
(b) Information that does not reveal or allow your identity to be discovered is generally not considered “personal information” and is not governed by this privacy policy.
2. Collection of Information
(a) The type of personal information we collect will vary based on your interaction with our website. This may include:
(i) your name, gender, date of birth, age, and contact details; residential or business address;
(ii) telephone numbers and email addresses;
(iii) details provided by you or by someone authorised to act on your behalf or to provide your information to us;
(iv) transaction and payment details;
(v) account numbers specific to our services;
(vi) correspondence and documents related to billing;
(vii) warranty claims;
(viii) location data from devices, which may include mobile apps that use Bluetooth, even when the app is not active;
(ix) feedback from customer surveys.
3. Method of Collection
(a) Personal information may be collected directly from you when you enter it on our website.
(b) We also gather cookies that help us understand website usage and enhance your online experience. Typically, these cookies do not allow us to personally identify you.
4. Purpose of Collection
(a) We collect personal information primarily to deliver an optimal service experience on our website.
(b) We generally disclose personal information only to our service providers who assist in the operation of the website. Occasionally, your personal information may be accessible to maintenance and support staff performing their regular duties.
(c) By using our website, you consent to receiving marketing materials. We will only send you marketing communications if we have obtained the information directly from you and the material is of a type you would reasonably expect to receive from us. We do not engage in direct marketing using sensitive personal information. Our marketing materials will provide an easy way for you to opt-out of further communications.
5. Access and Correction
Under the Australian Privacy Principles, you have the right to access and correct your personal information that we hold, subject to certain exceptions. If you wish to access or correct your information, please contact us as detailed below.
6. Complaints
If you have concerns about how we handle your personal information, please reach out to us using the contact details below. We will consider your complaint and may request additional information to understand your concerns. If we find your complaint to be justified, we will work with you to resolve the issue. If you are still not satisfied, you may take the matter to the Office of the Australian Information Commissioner.
7. Contact Us
For any queries regarding privacy, accessing your personal information, or to lodge a complaint about our privacy practices, please reach out to us via our contact page.